Well our new 4G aircard was not compatible with the Cradlepoint router and won't be until sometime in the first quarter of next year so I took it back today and restarted our 3G aircard. But not, I could not get the 3G card to work so I went to the Verizon store and they tried. Nothing. They called tech support and after an hour on the phone tech support said they had not idea why it wasn't working. They said 24-48 hours was there guess on when our aircard would start working. They have there techs working with the other techs to get it going, who knows. This post was brought to you by Bob and Marcy's laptop.